Shipping & Returns

SHIPPING POLICY

Are you having shipping problems?

Make sure your address is entered correctly, or your package may be returned as undeliverable. You would then have to place a new order. Save time and avoid frustration by entering the address in the appropriate boxes and double check for errors.

You will receive tracking information once your order is shipped. Once orders leave our warehouse, we are not responsible for damaged or lost packages. We use multiple shipment carriers, so it is difficult for us to keep track of each package. If there is a problem with the delivery or tracking, please contact the shipping carrier and provide them with your tracking information. If this does not help, then you may reach out to us and we will try to track down your package. We then will have to place a claim so it may take up to 7-10 days to resolve the problem. We will try everything to ensure your package is properly delivered.

ARE YOU SHIPPING INTERNATIONAL?

We do ship products internationally.

Shipping to Canada: Costs to ship to Canada are automatically generated at checkout. International Duties and Taxes to Canada have been built into the shipping and handling costs, therefore you will not be billed separately for International Tax and Duties.

International Shipping, excluding Canada: All international shipments, excluding Canada, are automatically generated using USPS at checkout. We have an added handling charge to account for the International Duties and Taxes. The shipping rate is an estimate so we may have to contact you if shipping prices are drastically different on our end. Please provide valid contact information incase we need to contact you further. Orders may nee to be cancelled and fully refunded if shipping costs are much higher than originally estimated.

We are trying our best to accommodate international shipping, so please be understanding that we may not be able to ship every international order. You may always contact us directly if you wish to get an accurate shipping quote before placing an order.

What if my order arrives damaged?

When a package is damaged, we will try and rectify the situation promptly. Please call us at 877-331-4252 from 9am–5pm EST Monday through Friday. You may need to submit documentation of the damage.

For international orders it can be a different story. Trying to rectify an international order that has been damaged can take a long time (3-8 months). Because USPS contracts with 2nd or 3rd party shippers to make the final delivery of packages, it is even possible that a claim will be denied.

Return & Exchange Policy

WHAT'S YOUR RETURN AND EXCHANGE POLICY?

We are here to help you find the products that are the perfect fit for your skin, well-being & lifestyle. We hope you’ll be completely satisfied with your products and we will accept any product for a return or exchange, as long as it is at least half full and received within 30 days of initial purchase receipt. We are glad to give you a full refund for your order if you follow our return policy, however we are not responsible for the return shipping costs.

If you purchased our product(s) in a store, you are subject to the stores' return policy. Please contact them for instructions. In most cases, the store will give you in-store credit for the return if not a refund.

WHAT ARE THE STEPS TO RETURN PRODUCTS?

1. Contact Us

If you would like to return or exchange an item purchased online, please contact us to initiate your return/exchange at 877-331-4252 or email at info@mag-12.com. We will be happy to assist you and get back to you within 24 hours. We can also recommend products for exchanges. It is important that you contact us before you send in a return or exchange. We are not responsible for returns lost in transit that have not followed our return policy.

2. Complete the Return Form

Returns and exchanges can only be processed if our Return/Exchange form is included, and the desired action is specified.

Download our return/exchange form here and include it in your package.

3. Ship to the Following Address

Mg¹², LP

8604 Ellisboro Road

Stokesdale, NC 27357

How long will it take to get my refund?

Please allow 7-10 days from when your item was returned to process your return/refund. Refunds will be given by the same method used to purchase our product initially.